Care and transparency is the basis for a trustful stay of our guests. Therefore we inform you about how we process your data on this website and how you can exercise your rights, which you are entitled to according to the basic data protection regulation. Which personal data we process depends on the respective use of our website, for example, whether you only visit our website or contact us in addition.

Person responsible for data processing

Kötterhof GmbH
Wetterstr. 53
58313 Herdecke

Managing Director . Karl Ewald Dörken


If you have any questions regarding data protection, please contact delta Wohnungsbau GmbH & Co. KG, Wetterstraße 58 in 58313 Herdecke:

With our website we make it possible for you to inform yourself about our hotel offers. In addition to photographs of our rooms, you will also find useful information about activities in our area and much more. Please feel free to contact us using the contact details provided. Your personal data will be collected when you contact us.

By personal data is meant all information relating to an identified or identifiable natural person. Because the protection of your privacy when using our website is important to us, we would like to use the following information to inform you which personal data we process when you contact us via the contact information provided and how we handle this data. In addition, we inform you about the legal basis for the processing of your data and, insofar as the processing is necessary to protect our legitimate interests, also about our legitimate interests.



When using the website for informational purposes only (i.e. when you do not submit any data), we only collect the personal data that your browser submits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and to ensure its stability and security The legal basis for this is Art. 6 para. 1 f DSGVO:


  • IP address
  • Date of the request
  • Time of the request . Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (concrete page)
  • Access status/HTTP status code
  • Amount of data transferred in each case
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language of the browser software
  • Version of the browser software


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If you decide to contact us by e-mail or telephone, your inquiry including all personal data resulting from it will be stored and processed by us for the purpose of processing your request.

The extent of the personal data we receive from you depends on the data you provide us with when you send us an e-mail. This will regularly be the name and content of the enquiry, and if necessary other contact details such as your telephone number and e-mail address.

When contacting us by telephone, we usually ask for your name, address, telephone number, e-mail address, date of arrival and departure and number of persons.

We do not pass on this data without your consent. This data is processed on the basis of Art. 6 Para. 1 lit. b DSGVO, insofar as your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures.

In all other cases, data processing is based on our legitimate interests (Art. 6 para. 1 lit. f DSGVO) for the effective processing of the inquiries addressed to us. The data you send us by e-mail will remain with us until you request us to delete it or until the purpose for storing the data no longer applies (e.g. after your request has been processed) – unless we are obliged to continue processing your data due to legal provisions, in particular legal retention periods.



This site uses the map service Google Maps. Google Maps is a map service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

In order to use the functions of Google Maps, information, including the IP address and the address entered as part of the route function, may be transmitted to the provider’s servers. This information is usually transferred to a Google server in the USA and stored there. When you visit a website that contains Google Maps, your browser establishes a direct connection with the Google servers, whereby the map content is sent to your browser and integrated by it. The provider of this site has no influence on this data transfer.

According to current knowledge, this includes the following data:

Date and time of your visit to the website in question
Internet address or URL of the web page called up
IP address
(Start) address entered during route planning

The use of Google Maps is in the interest of an attractive presentation of our online offers and easy findability of the locations we have indicated on the website. The legal basis is therefore Art. 6 para. 1 lit. f DSGVO. If you do not want Google to process data via this service, you can deactivate the use of JavaScript in your browser settings. Please note that in this case the interactive map function of Google Maps cannot be used.

You can find more information on the handling of user data in Google’s privacy policy:


As a matter of principle, your data will not be transferred to third parties unless we are legally obliged to do so, or the transfer of data is necessary for the execution of the contractual relationship, or you have expressly consented to the transfer of your data beforehand.

We attach importance to processing your data within the EU / EEA. However, it may happen that we use service providers who process data outside the EU / EEA. In these cases we ensure that an adequate level of data protection is established at the recipient prior to the transfer of your personal data. This means that by means of EU standard contracts or an adequacy finding, such as the EU Privacy Shield, a level of data protection is achieved that is comparable to the standards within the EU.


Processing of your personal data for purposes other than those described above will only be carried out to the extent permitted by law or if you have consented to the changed purpose of the data processing. In the event of further processing for purposes other than those for which the data were originally collected, we will inform you of these other purposes before processing takes place and provide you with all further relevant information.



Unless otherwise stated above, personal data of the person concerned will be deleted or blocked as soon as the purpose for which it was stored ceases to apply. In addition, data may be stored if this has been provided for by the European or national legislator in EU ordinances, laws or other regulations to which the person responsible is subject. Data is also blocked or deleted when a storage period prescribed by the above-mentioned standards expires.




You have the right to obtain from us at any time on request information on the personal data processed by us and relating to you, within the scope of Art. 15 DSGVO. To this end, you can make a request by post or by e-mail to the contact address given above.


You have the right to ask us to correct any personal data concerning you without delay if it is incorrect. To do so, please contact us at the contact address given above.


You have the right, under the conditions described in Art. 17 DSGVO, to request us to delete the personal data concerning you. These conditions provide in particular for a right of deletion if the personal data are no longer necessary for the purposes for which they were collected or otherwise processed, as well as in cases of unlawful processing, opposition or the existence of an obligation to delete them under Union law or the law of the Member State to which we are subject. To exercise your right of cancellation, please contact us at the above address.


You have the right to demand that we restrict processing in accordance with Art. 18 DSGVO. This right exists in particular if the accuracy of the personal data is disputed between the user and us, for the period of time required to verify its accuracy, and in the event that the user requests limited processing instead of deletion in the event of an existing right to deletion; also in the event that the data is no longer required for the purposes pursued by us, but the user requires it for the assertion, exercise or defence of legal claims, and if the successful exercise of an objection is still disputed between us and the user. To exercise your right to limit the processing, please contact us at the above address.


You have the right to receive from us the personal data concerning you that you have provided us with in a structured, common, machine-readable format in accordance with Art. 20 DSGVO. To exercise your right to data transferability, please contact us at the above address.


You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data concerning you, which is carried out on the basis of Art. 6, paragraph 1, letter e) or f) of the DPA, in accordance with Art. 21 of the DPA. We will stop processing your personal data unless we can prove compelling reasons for processing that are worthy of protection and outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.


You also have the right to complain to a data protection supervisory authority about the processing of your personal data in our company.


We always keep this privacy policy up to date. Therefore, we reserve the right to change it from time to time and to update it if changes occur in the collection, processing or use of your data.


Status of this privacy policy is July 2020